TERMS OF
SERVICE
This document serves as the foundational legal architecture governing all commercial interactions with Injaazh Global. By executing a Statement of Work, transferring a retainer, or accessing our proprietary staging environments, you explicitly consent to this Master Service Agreement.
1.0 Master Service Agreement (MSA) Scope
1.01 Engagement Framework
This Master Service Agreement ("Agreement") governs the commercial engagement between Injaazh Global ("Agency," "we," "our") and the corporate entity ("Client," "you") procuring our digital engineering, headless architecture, and strategic growth services. Acceptance of any Statement of Work (SOW) automatically binds the Client to these comprehensive Terms of Service.
1.02 Service Execution Standard
We commit to delivering all software architecture, UI/UX topologies, and SEO syndication strategies utilizing enterprise-grade industry standards. We do not guarantee arbitrary qualitative metrics, but rather the strict adherence to the technical specifications mutually executed in the active SOW.
2.0 Intellectual Property (IP) Rights
2.01 Transfer of Code & Assets
Upon full and final remittance of all invoices associated with an SOW, the Agency transfers an exclusive, royalty-free, perpetual license for all custom-engineered source code, compiled binaries, and bespoke design assets directly to the Client.
2.02 Pre-Existing Architectures
The Agency retains all rights, title, and interest in our proprietary internal frameworks, boilerplates, and open-source contributions utilized during development. The Client is granted a non-exclusive license to utilize these pre-existing components intrinsically linked to their final deliverable.
3.0 Financial Schedules & Invoicing
3.01 Payment Milestones
Unless explicitly overridden in the SOW, standard enterprise engagements mandate a 50% upfront retainer prior to resource allocation, followed by a 25% remittance upon UAT (User Acceptance Testing) delivery, and the final 25% upon production deployment. All invoices operate on a Net-15 basis.
3.02 Delinquent Accounts
Invoices surpassing the Net-15 threshold will accrue a cumulative late fee of 1.5% per month. The Agency reserves the unilateral right to suspend repository access, halt staging server deployments, and pause all active sprints until the account is returned to good standing.
4.0 Warranties & SLAs
4.01 Defect Remediation
All custom software delivered by the Agency is backed by a strict 30-day Post-Deployment Warranty. During this temporal window, any critical defects (P1/P2) deviating from the SOW specifications will be remediated at no additional fiscal cost to the Client.
4.02 Limitation of Warranty
Post-warranty modifications, third-party API deprecations, and infrastructure outages caused by the Client's hosting providers are explicitly excluded from this warranty. Ongoing maintenance must be secured via a separate Retainer Agreement.
5.0 Liability & Indemnification
5.01 Liability Cap
Under no circumstances shall the Agency's total aggregate liability arising from this engagement—whether in contract, tort, or otherwise—exceed the total fiat compensation paid by the Client to the Agency during the three (3) months preceding the inciting incident.
5.02 Consequential Damages
We explicitly disclaim all liability for indirect, punitive, or consequential damages, including but not limited to loss of corporate revenue, SEO ranking fluctuations, or algorithmic penalties imposed by third-party search engines.
6.0 Jurisdiction & Governance
6.01 Legal Jurisdiction
This Agreement shall be governed by, and construed in accordance with, the corporate laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. Both parties consent to the exclusive jurisdiction of the DIFC Courts.
6.02 Arbitration Clause
Prior to initiating formal litigation, both the Client and the Agency agree to enter binding arbitration for any dispute exceeding $50,000 USD, facilitated by a mutually agreed-upon arbitrator operating within the UAE jurisdiction.
Questions Regarding Terms?
Our corporate legal team is available to clarify any provisions within this Master Service Agreement. For custom SLA negotiations or enterprise redlines, please route your inquiry through your designated account executive.